In response to the evolving global trade environment, the Department of Commerce and the Directorate General of Foreign Trade (DGFT) are closely monitoring developments such as tariff revisions, surging imports, and challenges affecting exports. With countries introducing various tariff and counter-tariff measures, there is potential for both new export opportunities and increased import competition in certain sectors.
To support businesses in addressing these shifts, the DGFT has launched a dedicated ‘Global Tariff and Trade Helpdesk’. This helpdesk aims to assist exporters and importers in tackling emerging trade issues and provide a platform to share concerns and recommend support measures.
The helpdesk covers a wide range of issues, including:
- Import surges or dumping
- Export-Import (EXIM) clearance
- Logistics and supply chain difficulties
- Financial or banking-related challenges
- Regulatory and compliance issues
- Other trade-related problems or suggestions
Additionally, the helpdesk will coordinate with other Ministries, Departments, and Agencies at both Central and State Government levels to compile relevant trade concerns and work toward resolving them.
How to Use the Helpdesk:
- Visit the DGFT Website and navigate to: Services > DGFT Helpdesk Service.
- Click on ‘Create New Request’ and choose ‘Global Tariff and Trade Issues’ as the category.
- Select the appropriate sub-category (e.g., Import Challenges, Export Challenges, Dumping, EXIM Clearance, etc.).
- Fill in the required details and submit your request.
Alternate Submission Options:
- Email: Send details to dgftedi[at]nic[dot]in with the subject line ‘Global Tariff and Trade Helpdesk’.
- Phone: Call the Toll-Free Number 1800-111-550 for assistance.
Users can track the progress of their requests via the status tracker on the DGFT Helpdesk portal. Updates will also be sent through email and SMS notifications. All stakeholders involved in trade are encouraged to actively use this support system to resolve their issues effectively.
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